FAQ

How to do a booking with cityplus rentals to rent a car?

To book a car with City Plus Rentals, choose your preferred vehicle, select your rental dates, and provide your details. If you’re looking for a car hire, you can then confirm your booking and receive your reservation details along with convenient pickup information.

What document should you have to rent a car in Melbourne?

To hire a vehicle, you’ll usually need a valid driver’s licence, a passport or photo ID, and a payment card for the security deposit. International visitors may also need an International Driving Permit, depending on their licence and the rental company’s requirements. Having these documents ready can make your car hire process quick and hassle-free.

Can I extend my Cityplus Rental car hire period?

Yes you can extend your hire period. All you need to do is to generate your request and provide details to us via email, phone, or text.

Is there any security deposit for rental cars?

Yes, we do charge a vehicle security deposit. $500 Bond + Advance Rent will be required to deposit with us against the vehicle security.

Is driver available with rental cars?

No, drivers are not provided with our rental cars. Customers need to drive the vehicle themselves and meet the required licence and rental conditions when booking our car rental services.

Is there any upfront payment for booking confirmation?

Yes, a $500 bond plus the advance rental payment is required to confirm your car booking. The bond is held as a security deposit and is subject to the rental terms and conditions.

Can I Rent a car for longer term?

Yes, if you are interested for longer terms to rent a car then connect with our agent to discuss the plan and price.

How I can process for Cancelation of Booking?

You can cancel your booking anytime by contacting us via phone, text, or email. This applies to bookings for a long-term car rental as well, subject to the applicable cancellation terms.

What is the minimum age required to rent a car?

The minimum age to rent a vehicle with us is 18 years. Renters must also meet the required licence and rental conditions to complete their booking.

Is our vehicle safe to drive?

Yes, all our vehicles are safe to drive and regularly maintained to meet Australian safety standards. Each vehicle is certified and inspected in accordance with relevant Australian regulations.